We are at your Service

Upon taking a customer as our partner, their account will be managed by a Marketing Executive or Account Manager, whoever is responsible to manage, develop and satisfy customer requirements

Response Time

Our general standard is a 4 hour response time for partnered customer printer or toner issues at no extra charges within Colombo. Backup units are offered for laser printers when repairs to faulty units require more than 48 hours. Priority services are available for specialized customer requirements as well.

Spares & Warranties

Our products are covered by warranties against manufacturing defects. Products directly represented by us will be protected with spares and warranties for an agreed period. Our aim is to keep the customers’ Total Cost of Ownership as low as possible, with reliable products, good customer care, adequate spares and proper warranties.

Service Team

We have a dedicated customer support team with a fully equipped workshop for all kinds of repairs. All our technicians are well qualified and highly competent to address all kinds of device related issues. Our technical team offers an engineer who has obtained a Hewlett Packard service professional certification as well.

Comprehensive Cover For Printers

R&G Capital ensures all customer printers are of high standards and assures them a reliable service in accordance with the following features:

  1. Three routine services per annum
  2. Free printer parts & labor (Excluding physical damage)
  3. Four Hour response for any repairs (Colombo Area)
  4. Free Delivery and pick up Island wide.